Privacy policy

Updated Privacy Policy (Effective June 22, 2025)

This Privacy Policy describes how My Store ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website and related services ("Services"), which are powered by Shopify. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect or process the following categories of personal information, depending on your interactions with our Services and as permitted by law:

  • Contact details: name, address, billing/shipping address, phone number, email address

  • Financial information: credit/debit card numbers, payment details, transaction information

  • Account information: username, password, security questions, preferences, settings

  • Transaction information: items viewed, cart/wishlist activity, purchases, returns, exchanges

  • Communications: information included in customer support inquiries or other communications

  • Device information: device, browser, network connection, IP address, unique identifiers

  • Usage information: details about your interaction with our Services

Sources of Personal Information

We collect personal information:

  • Directly from you when you create an account, use our Services, or communicate with us

  • Automatically through your device and cookies when you access our Services

  • From service providers who support our operations

  • From partners or other third parties1

How We Use Your Personal Information

Your personal information may be used to:

  • Provide, tailor, and improve our Services (including processing orders, payments, shipping, returns, and customizing your experience)

  • Send marketing and promotional communications, including targeted advertising

  • Ensure security and prevent fraud

  • Communicate with you for customer support and service updates

  • Comply with legal obligations and respond to lawful requests1

How We Disclose Personal Information

We may share your personal information with:

  • Shopify (our platform provider), vendors, and service providers (IT, payment, analytics, shipping, etc.)

  • Business and marketing partners for advertising and promotional purposes

  • Third parties when you direct us or consent to such sharing (e.g., shipping, social media integrations)

  • Our affiliates or within our corporate group

  • In connection with business transactions (e.g., mergers), legal obligations, or to protect our rights and users1

Relationship with Shopify

Our Services are hosted by Shopify, which processes your personal information to provide and improve the Services. Shopify may use your data across its platform for enhanced features and personalized experiences. For more on Shopify’s data practices and your rights, visit the Shopify Consumer Privacy Policy and Privacy Portal1.

Third-Party Websites and Links

Our Services may contain links to third-party sites. We are not responsible for the privacy or security of these sites. Please review their policies before providing information1.

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect information from children under 16. If you believe a child has provided us with personal information, contact us to request deletion1.

Security and Retention

We use reasonable security measures but cannot guarantee absolute security. Information sent to us may not be secure in transit. Retention periods vary based on business needs, legal requirements, and account status1.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access/know the personal information we hold about you

  • Request deletion or correction of your information

  • Request data portability

  • Manage your communication preferences (unsubscribe from marketing emails)

You can exercise these rights through our Services or by contacting us. We may need to verify your identity before processing requests. You will not be discriminated against for exercising your rights1.

Complaints

If you have concerns about our data practices, contact us. You may also appeal decisions or lodge complaints with your local data protection authority1.

International Transfers

Your information may be transferred, stored, and processed outside your country. For transfers from the EEA or UK, we use recognized legal mechanisms to ensure adequate protection1.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised "Last updated" date. Material changes will be communicated as required by law1.

Contact Us

For questions, concerns, or to exercise your rights, contact us at: